7 Human resource management Organisational structure Business objectives and organisational structure→ Types of structure: functional, hierarchical (flat and narrow), matrix→ Delegation and accountability→ Control, authority and trust→ Centralisation and decentralisation→ Line and staff→ Business communication Purposes of communication→ Methods of communication→ Delegation and accountability→ Channels of communication→ Barriers to communication→ The role of management in facilitating communication→ Leadership Leadership→ Theories of leadership→ Emotional intelligence→
